Hi Vimeo-D,

Vimeo has adjusted its business model regarding commercial bandwidth usage and we would like to notify you of our Fair Use Policy within our terms of service. Your account appears to have outgrown our basic terms of service, so I'm hoping to discuss upgrading your Vimeo account to adhere to our terms of service and continue our partnership.

Unlimited Bandwidth Fair Use Policy: We provide self-serve users with unlimited bandwidth for standard uses of our embeddable video player for all accounts that are below the 99th percentile of bandwidth usage.

If your account (or group of jointly-controlled accounts) is within the 99th percentile of bandwidth usage for self-serve accounts for any calendar month, then you must upgrade to an Enterprise plan. If you fail to do so, Vimeo may terminate your account upon ten (10) days’ written notice. Subject to your compliance with this Agreement, you will be entitled to a pro-rata refund for the unused portion of the subscription term, if any.

If we are unable to connect, unfortunately your account will be subject to a temporary freeze on Tuesday, April 13th.

Please let me know if you have any initial questions or would like to receive a quote based on your historical usage.

Regards,
Jamie


Hi Jamie

Thank you for your reminder. 
I don't understand why we outgrown Vimeo's basic terms of service.
Could you please provide the bandwidth usage list, include the videos useage list, and then we will discuss the follow-up, thank you.

Grace